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For medical device manufacturers, the voice of the customer often provides the first hint that one of the company's products is encountering difficulties in the field. More and more, regulatory authorities worldwide have begun to insist that medtech companies implement rigorous systems for investigating and resolving complaints originating with customers, including healthcare professionals as well as lay users. In this FREE Webcast, "Managing Medtech Customer Complaints," hosted by MX magazine and sponsored by Agile Software Corp., a panel of experts looks at current regulatory thinking about the use of customer complaints data, and how modern automated systems can help companies to manage such data effectively.
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