Originally Published MX May/June 2003
INFORMATION TECHNOLOGIES
On-Line Diagnosis|
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Company executives seeking to develop a complaint management system should start by evaluating their current system in order to determine how far they are from having the type of system they need. To view the self-administered pain point diagnostic scorecard described in this article, visit the expanded version of the article available via the MX Web site at www.devicelink.com/mx.
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