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The Nonclinical Customer Is Always Right
Complete the questionnaire below.
Average the scores for steps one and two and then average the scores of the three capabilities in step three.
In Table II, use the average score from steps one and two to plot the organization's location on the Y axis, and the average score from step three to plot the organization's location on the X axis.
The final position within the four quadrants of the matrix, combined with the questionnaire results, provides suggested steps for improving an organization's responsiveness to it's hospital customer's needs.
Hospital Needs Integration Questionnaire:
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