2008 Quality Expo Detroit Conference
Thursday, June 12, 2008
Session 201 : Quality Management
Instructors: William Newman, Adjunct Professor, University of Michigan, Dearborn; Steven Grant, Chairman,
Customer Research Center; Wilhelm Wang, Lead Auditor, Manager, Business Sustainability, BSI Management Systems
9:00 AM - 12:00 PM
Quality Management for the Business Professional
Topics include:
  • Overview of quality management systems
  • Current trends in quality affecting business executives
  • Exposure through case study on the business case for a quality initiative
  • Learn best practices and techniques for executives undergoing quality initiatives
2:00 PM - 3:00 PM
Managing Workflow Quality in Professional Jobs
Topics include:
  • Increasing velocity of un-measured work at professional workstations
  • Critical gaps in productivity vs. quality assessments
  • Impact of stress and error rates within unmeasured work queues
  • Necessity for workflow measurement among white collar professionals
  • Recommended solutions sets for workflow assessment and quality management
3:00 PM - 4:00 PM
Management Systems Integration: How PAS 99 Accelerates Continual Improvement
and Advance Risk Management
Topics include:
  • Appreciation of an integrated management system concept and approach
  • Understanding definition and specific
  • Recognizing importance of integrated enterprise risk assessment
  • Realizing significance of integrated management in continual improvement and risk management
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